Groupe Maisons de Famille, a public limited company with share capital of €70,077,528, headquartered in Courbevoie (92400) in France, 1 place Victor Hugo, registered in the Nanterre Trade and Companies Register under number 493 488 571.

Email: vosdonnees@maisonsdefamille.com

Phone: +33 (0)

Individual VAT identification number FR: 24493488571

SIRET number: 49348857100032


Groupe Maisons de Famille processes personal data in connection with the use of its website accessible via the following address: https://www.groupemaisonsdefamille.com

It respects privacy and protects the personal data of users of the services it offers.

Data controller

Groupe Maisons de Famille is responsible for processing personal data.

Contact details:

Groupe Maisons de Famille


1 place Victor Hugo

92400 Courbevoie


Email: vosdonnees@maisonsdefamille.com

Phone: +33 (0)

Data Protection Officer

The Data Protection Officer is Pierre Merien

Contact details:

Groupe Maisons de Famille

Pierre Merien

1 place Victor Hugo

92400 Courbevoie


Email: vosdonnees@maisonsdefamille.com

Phone: +33 (0)


The purpose of this policy is to inform about the methods of collection, processing, and use of your personal data, as well as about your rights in terms of the protection of personal data with regard to the provisions applicable in this area, in particular the “General Data Protection Regulation” (Regulation 2016/679 of April 27, 2016 on the protection of individuals with regard to the processing of personal data and on the free movement of such data).

When do we process data?

Your personal data may be collected or processed in whole or in part for the following purposes:

-use of the website;

-contact Groupe Maisons de Famille through the online contact form;

-telephone contact or contact by post or e-mail with one of our structures.

What categories of data do we process?

When we are contacted on our site, by mail, email or telephone, or when we are directly solicited, several types of personal data may be collected concerning persons interested in our services.

Mainly, the data collected correspond to the following categories:

-identification data (last name, first name);

Data for communication purposes (e-mail address, telephone and mobile numbers, business numbers);

-data needed to guide the person through the application process.

Where does the data come from?

The data collected by Groupe Maisons de Famille may be collected directly from you or provided by a third party (relative, etc.) provided that you have given your consent.

What are the purposes of the processing?

Using the contact form


However, you may withdraw your consent at any time by contacting the Data Protection Officer, whose contact details are given above, by e-mail or by post, accompanied by a copy of an identity document. Your request must include your first and last name, date of birth and place of residence, in order to identify you.

If you withdraw your consent, Groupe Maisons de Famille will not be able to answer your questions.

Compulsory data is indicated by an asterisk on collection forms. If they are not provided, the service linked to this collection may not be provided.

Who are the data recipients?

The data collected by Groupe Maisons de Famille is received and processed by the initial department receiving the request and then by the departments concerned depending on the nature of the request.

The data is intended for internal use only and will not be communicated to third parties, with the exception of Groupe Maisons de Famille subsidiaries whose business is the accommodation of the elderly.

In addition, data may be communicated to any authority legally entitled to know about it, in particular in the event of a judicial requisition from the judicial, police or administrative authorities.

How long is the data stored?

Groupe Maisons de Famille retains data in accordance with a retention policy designed to ensure that data is kept for a period of time proportional to the purpose for which it was collected.

Data is kept for a period of 3 years from the date of collection by the data controller.

What are your rights?

Pursuant to the provisions of the General Data Protection Regulation, individuals have the right to query, access, rectify, delete, object on legitimate grounds and port all data.

After the person’s death, the data collected is kept for the time necessary for Groupe Maisons de Famille to comply with its legal and regulatory obligations. At the end of this period, the data will be deleted, unless the person decides that it should be communicated to a third party of his/her choice, in accordance with the provisions of article 40-1, II of law n°78-17 of January 6, 1978 relating to data processing, files and freedoms.

These rights may be exercised by contacting the Data Protection Officer, whose contact details are given above, by e-mail or by post, accompanied by a copy of an identity document.

In the event of a dispute, you may refer the matter to the Commission Nationale de l’Informatique et des Libertés, the competent supervisory authority.

Cookies and other trackers

Groupe Maisons de Famille utilise des cookies sur son site internet. Pour être informé du contenu de ces cookies ainsi que pour exercer les droits relatifs aux cookies cliquez ici : https://www.groupemaisonsdefamille.com/politique-des-cookies/

What safety measures have been implemented?

Groupe Maisons de Famille takes all necessary precautions, whether physical, logical, administrative or organizational, with regard to the nature of the data it processes and the risks presented by the various processes, to protect the security of the data and prevent it from being distorted, damaged or accessed by unauthorized third parties.

These measures include

An Application Firewall specifically developed by our hosting provider’s technical team, operating upstream of our server. Even before the request is transmitted to the server, it is analyzed and processed, either by allowing it to continue or by interrupting it immediately.

When it is interrupted, it is also blacklisted, thus preventing any new or adaptive reiteration. Blocking takes place over a minimum period of 7 days. Unblocking can be performed manually via a web page, which requires a number of prerequisites. DoS protection against brute force and http flood access.

In particular, the Application Firewall enables :

  • – DoS protection against the Slowloris attack
  • – Filtering of viruses/malware sent via a form (http POST request)
  • – Filtering of intrusion attempts through certain http headers
  • – Filtering of intrusion attempts through the URI of the url
  • – Prevention of http session theft thanks to natively included SSL encryption for all your urls
  • – http2 support for compatible browsers
  • – Support for http Strict Transport Security

A daily watch is kept to keep abreast of new threats.

In the event of subcontracting all or part of the processing of personal data, Groupe Maisons de Famille contractually requires its subcontractors to guarantee the security and confidentiality of personal data by means of technical data protection measures and the appropriate human resources, in accordance with the provisions of Article 28 of the General Data Protection Regulation.

Third-party sites

Links on https://www.groupemaisonsdefamille.com may direct you to external sites.

In this respect, your attention is drawn to the fact that the personal data protection policies of these sites may differ from the present policy.

In all cases, we recommend that you read the personal data protection policy of each site concerned.

In any event, Groupe Maisons de Famille may not be held liable in the event that the content of one of the sites contravenes the legal and regulatory provisions in force.

Data protection policy update

The privacy policy may be modified or amended at any time.

In the event of modification, the new privacy policy will be notified at the time of connection to the https://www.groupemaisonsdefamille.com site.

Last modified: 07/25/2023.